DELIVERY LEAD TIME
Orders are usually dispatched within 24-48 hours. In most cases smaller items such as Sticks, Shoes, Accessories and some Small Bags can be received within 48 hours. All other orders range between 3-6 business days.
Orders are sent by either Australian Air Express or Star Track Express.
If for some reason it is going to be any longer we will contact you via email or phone to let you know.
PLEASE NOTE - For Orders under 5kgs we can now deliver to PO Boxes.
DELIVERY LEAD TIME
Orders are usually dispatched within 24-48 hours. Most Orders arrive to destinations around the world within 3-6 business days.
Orders are sent by Fedex.
An Airway Tracking Number is provided the same afternoon your order is sent. Your order can be tracked online after you receive your connote number.
If for some reason it is going to be any longer we will contact you via email or phone to let you know.
CURRENCY CONVERTER
Please note that our currency converter is only an approximation and the actual money debited from your account will depend on the exchange rate of your bank on the day its processed.
DUTIES AND TAXES
** All Duties and Taxes that may apply in your country are payable by you (the buyer) **
** Please note that you will not be charged Australia's "Goods and Services Tax" (GST 10%). When checking out the GST will be removed from your order **
IMPORTANT NOTE FOR CUSTOMERS INSIDE THE USA OR CANADA
** Sorry for the inconvenience but we current cannot ship Gryphon or Voodoo Products to the "USA or Canada **
RETURNS
If you are not completely satisfied with your purchase you can return it within 14 days of delivery to receive a store credit for the value of the purchase price. This credit then can be used to purchase any product for that value. Should you wish to get a product of more value you can pay the difference between your credit and the new purchase price.
The
product must be returned complete and in its original condition to receive an exchange.
In some circumstance we do offer a cash refund.
Products can be returned by post to:
F-H-E.COM.AU
361 Shepperton Road
East Victoria Park 6101 WA
Australia
+61 8 9470 4680
** Please call or email us for approval before returning any items **
** Please include a copy of your receipt and a letter outlining what the problem is with the product/s you are returning **
** Please include all of your contact details with the returned product **
